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Terms and Conditions
The terms and conditions ("Terms and Conditions") set out on this page govern the use of Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK. Bookings web site for booking hotel online. These Terms and Conditions are entered into between Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK and you the user. You accept these booking terms on behalf of all members of your party. Before you click on the confirm button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By clicking on the Confirm button you are committing to be bound by these terms and conditions. If you have any questions about these terms and conditions, please contact us.
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Use of Site
You agree to be bound by the following terms of trading on this site: -
WE ACT ONLY AS BOOKING AGENT FOR THE ACCOMODATION PROVIDER. THE CONTRACT FOR HOTEL ACCOMODATION IS BETWEEN YOU AND THE ACCOMODATION PROVIDER. The site is available to you for making legitimate hotel bookings only - not for speculative, false or fraudulent bookings you accept financial responsibility for all transactions made under your name. You accept to give us accurate information on all people travelling within your booking. You are over 18 years of age. -
Booking Procedure
When booking you must ensure that all information you provide to us is accurate and that the credit or debit card you are using to pay for your booking is your own, with sufficient funds available to cover the cost of the booking you made with us.
When you click the "Confirm Booking" button online, or when you confirm your booking over the telephone, you will be entering into a legally binding contract with Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK and authorise Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK to debit your credit or debit card. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant travel arrangements subject to these booking conditions.
Once the online confirmation page is displayed after the payment is processed, the reservation will be deemed as complete and will result in the normal cancellation and amendment agreement at the time of booking. It is not our responsibility to ensure correspondents are delivered, please contact us if this is the case.
If your booking is made more than 28 days prior to the check-in, you can pay a 25% deposit. The balance will be payable No later than 28 days before your check-in. When booking online, we accept the following debit and credit cards: Visa, Visa Delta, MasterCard, American Express, Switch and Solo. When paying the balance, we also accept cheques and Internet transfers.
When we confirm your booking and when the reservation has been paid in full, we will give you a unique booking reference number and will send you a hotel voucher that must be presented to the hotel to check-in. This email voucher confirms to the hotel that your booking has been prepaid and failure to present it may lead to the hotel refusing your booking or being charged again. If you book online, the voucher will be emailed to you for you to print off. Please note that vouchers are only sent to the person making the booking and not to every member of your party.
It is your responsibility to check all details of the booking including arrival date, departure date, number of nights, hotel name and rooms booked. Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date or corrections maybe subject to amendment/cancellations fees.
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Email Address
The client must submit a valid email address on the Reservation Form. All care must be taken by the client to ensure that the information provided in the Reservation Form is correct. It is the client's responsibility to advise Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK if an error in the email address was submitted on the Reservation Form or any other correspondence. Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK takes no responsibility for any incorrect information submitted.
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Third Party Verification
Third party verification) is a process of getting an independent party to confirm that the customer is actually requesting a change or ordering a new hotel reservation. If the person who is making the reservation in fact is not the person paying for the reservation, unless the payer is also staying in the same hotel, you will be required to fill in a THIRD PARTY VERIFICATION FORM in order for us to verify the payer is also known to the person making the reservation. Failure to fill in and send to us the THIRD PARTY VERIFICATION FORM will result in reservation being cancelled and all monies paid will be forfeited.
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Pricing
Prices are shown in multiple currencies. When a booking is made the exchange rate will be fixed at the time the booking is created. Any amendments or cancellations to items within the booking or to any items added subsequently will be re-calculated on the day of cancellation and/or amendment(s) received. Exchange rates are determined by Turquoise Tours & Travel Ltd T/A Simply London hotel choice - London, UK. The total price for your stay will be shown to you on the confirmation screen and printed on your email confirmation. (see Payment Policy).
As stated above, payment must be made in full at the time of booking (28 days prior to check in or 25% deposit outside 28 days prior to check-in). Payment methods other than those mentioned on this site cannot be accepted for your booking. The total amount for your stay will be shown to you on the confirmation screen and printed on your email confirmation. Any extras which you decide to use during your stay at the hotel will be payable directly to the hotel. Should you see a published rate for the room during your stay which is lower than the price you paid on Simply London hotel choice - London, UK, please check with the hotel that all inclusions are the same as they are in the Turquoise Tours & Travel Ltd T/A Simply London hotel choice - London, UK rate which are room, taxes, breakfast and local taxes (unless otherwise specified) and that there are no trade fairs or local festivals during the period of your stay. The client acknowledges that during these periods Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK has no control over higher rates that hotels may charge.
The price does not include insurance, airport transfers, excursions and hotel extras such as safety deposit boxes, tennis courts, water sports, car park etc. Any such extras which you decide to use during your stay at the hotel will be payable directly to the hotel.
The rates provided for you on this website are available ONLY through Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK. Please DO NOT call the hotel direct, as they WILL NOT have the same rates in their reservation system.
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Bookings/travel arrangements
Bookings/travel arrangements will not be accepted less than 48 hours prior to the date of arrival, unless the arrangements requested are shown as "Immediate" availability.
Group Bookings
Group reservations with over 9 adults will be subject to special terms and conditions, which is available upon request.
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Star ratings
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body but the outlines below will give a general understanding of what can typically be expected within each category: (THESE RATINGS ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY TURQUOISE TOURS AND TRAVEL LTD T/A Simply London hotel choice - London, UK).
Star Ratings: (THESE RATINGS ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY TURQUOISE TOURS AND TRAVEL LTD T/A Simply London hotel choice - London, UK).
- Majority will be small, independently owned properties. There is likely to be a limited range of meals and facilities.
- Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than at one star level and a wider range of services, including food and drink, is likely to be found. Some rooms may be provided with en-suite facilities but this is not guaranteed.
- Hotel properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.
- At this level there should be a noticeable difference in the degree of quality in the furnishings, décor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porter age, 24-hour room service, laundry and dry cleaning may be available.
- These properties should provide spacious and luxurious accommodation throughout the hotel. Flawless attention to the guest's requirements should be provided.
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Hotel Facilities
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Turquoise Tours & Travel Ltd T/A Simply London hotel choice - London, UK cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools (especially open-air ones which may be affected by weather conditions) and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. The client acknowledges that the inclusion in the hotel's facilities of car parking means that a provision is made by the hotel for car parking. The client acknowledges that the availability and cost of the car parking is determined by the individual hotel. It is the responsibility of the Client to check the availability and cost of the car parking provided by each hotel. The contact details of each hotel which may be booked via this website are set out in this web site. Please note that the hotel pictures on this website are for information only. Actual rooms may differ in size and content from those shown.
The room types used by Turquoise Tours and Travel Ltd are as follows:
- Twin room: Contains two single beds in the same room. Suitable for two people.
- Double room: Contains one double bed. Suitable for two people.
- Single room: Contains one single bed. Suitable for one person.
- Triple room: Contains twin or double bed/s + extra bed, or two double beds.
Most hotels do not have one full size bed for each guest in their triple rooms.
- Twin room for sole use: Contains two single beds or one double bed in the same room, to be occupied by one person.
- Quad room: Contains two double beds or four beds in a room suitable for accommodating four adults.
- Twin/Double/Triple + child room: These room types will provide an extra bed suitable for a child aged between 2-11 years, however some hotels may allow up to 16 years of ages, please contact us at the time of booking. Free breakfast is not applicable to children and will require a separate charge, payable directly at the hotel.
- Cot/cradle or crib: Suitable for a child under the age of two years.
You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel.
- Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK does not endorse or recommend any particular hotel or travel product. Reasonable care has been taken that the content of this website is correct but it is subject to amendment at any time without notice. All content on this website is published in good faith but you acknowledge that Turquoise Tours & Travel Ltd T/A Simply London hotel choice - London, UK cannot check the accuracy of all information provided by its suppliers.
- You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.
- From time to time we randomly record telephone calls as a security measure and to monitor and improve customer service. Please also see our Privacy Policy
- Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation and for medical cover.
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Hotel Information
Hotel descriptions and photos are for illustration only, and do not depict the type of room at the time of purchase.
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Cancellations and Amendments
Cancellations and amendments to confirmed bookings are subject to the following conditions.
For any reason a online reservation is made more than once for the same hotel during the same duration will not be accepted as a mistake/human error and will result in the normal the cancellation policy provided upon the reservation.
All cancellations must be made in writing and must be faxed and signed by the payment holder that made the booking to our United Kingdom office (0)20 7430 9100 (international dial codes). Cancellations directly made with the hotels will not be accepted! Cancellations will be accepted only during working office hours, Monday to Friday from 09:30 to 17:00 PM GMT time
- Up to 120 hours before arrival (GMT Time-zone) - a cancellation charge equivalent to 15% of the total amount of the booking.
- Within 120 hours of arrival (GMT Time-zone) - 100% of the total value of the booking will be charged.
Symbol Meaning:
*Does not apply to On Request Bookings
AMENDMENTS - Please note that if you are adding rooms or nights to a reservation, you may make a separate reservation for the extra rooms/nights therefore not incurring a processing fee. All notice periods must fall within the GMT Time-zone during 09:30 to 17:00 and the working week from Monday - Friday (excluding Saturday and Sunday).
Notice period
Charges
Inside 0-120 hours
No amendment allowed. Full cancellation charges will apply.
Outside 120 hours - 28 days
20€ per booking-or relevant currency. Please check with us
More than 28 days
15€ per booking-or relevant currency. Please check with us
Please Note: Cancellation and amendment policy may differ between bookings depending on standard, special event or fair periods.
If your booking is in a different currency from above, please contact us so we can quote you the accurate amendment fee in the relevant currency at the time of the amendment.
Amendments and changes where EITHER change of original dates, original lead name of the booking, the number of rooms (irrespective of room type) OR the number of nights decreases, will be charged as above. An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it. All amendments are subject to availability. Amendments directly made with the hotels will not be accepted. If the required amendment is not possible, this does not entitle the client to cancel the original booking hence the reservation will remain as booked originally. Otherwise cancellation charges will apply if you wish to exercise cancellation of your reservation.
If you leave the accommodation earlier than the date on which you booked to leave, then there will be no refund for the unused portion of your stay. Cancellations notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made in writing to Turquoise Tours & Travel Ltd T/A Simply London hotel choice - London, UK
Hotel reservations during Special Events/Major Conference periods:
100% cancellation charges will apply to dates of stay falling within a Fair/Exhibition period. For dates of stay within the same booking, not falling within the Fair period, our standard non-Fair period cancellation and amendment conditions will apply.
Any changes or modifications for dates of stay falling within a Fair or exhibition period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.
During non-Fair/exhibition periods: Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at EACH hotel within a booking.
If there are more than one booking under one reservation and if any part of the reservation is on request and subsequently not available, this does not entitle the client to cancel all of the booking including the already confirmed portion by us. The clients are obliged to pay for the confirmed part of the booking at all times. Any confirmed part of the booking is cancelled by clients whether the remaining part of the booking was not confirmed, cancellation charges will be applied.
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No Show and Late Arrivals
If you fail to arrive at your hotel on the check-in date indicated on your hotel voucher, the hotel may cancel your booking.
If you are going to arrive at the hotel after 5pm local time, it is advisable to call the hotel (the phone number is indicated on your email confirmation) and let them know. Should you fail to arrive at the hotel on the first night of the booking, your booking will be treated as a "No Show" and cancellation charges will apply.
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Unavailable Rooms
We sell hotel accommodation from an inventory supplied by each hotel, this means we cannot and will not over-sell accommodation. Therefore we cannot accept any liability for unavailable rooms.
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Complaints
If a customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the client's satisfaction, our resort representatives must also be contacted at the earliest opportunity. (your voucher will carry these details). Our office hours are from 9am to 6pm Monday to Friday and from 11am to 6pm weekends. If calling outside these hours, please leave a voicemail with your booking number and contact details so that we can contact you.
If your complaint is not resolved during your stay, you must write to us at Customer Services, Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK, 31 Theobalds Road, London, WC1X 8SP within 14 days of your return, providing us with all relevant information and confirmation of the problems experienced written and signed by the hotel provider. Our suppliers will not process any complaint without this confirmation. Given that we only act as agents for the accommodation provider, we can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.
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Special Requests
We will always, where possible, pass on any requests to a hotel but give no guarantee that such requests will be honoured. Therefore any reservation made, will not be conditional upon the delivery of a special request.
Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK shall not be liable for any failure or delay in performance of its obligations, which results directly or indirectly from any cause or circumstance that is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo and blockade.
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Customer Misbehaviour
If you behave inappropriately and cause offence, danger or damage or risk of danger or damage to any person or property, we, or our suppliers may cancel your hotel. In this event, our and our suppliers' responsibility will cease immediately and you will not be entitled to any refund, reimbursement or compensation. Furthermore, you will be liable to reimburse us for any expenses we incur as a result of such termination.
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Governing Law
Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK and you. All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.
These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any remaining provisions.
Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.
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Security Controls
We have additional security controls in place for all major payment cards, which include Visa; MasterCard and American Express. These checks will be conducted after the hotel reservation has been received by a member of staff. If a security check fails, a member of staff will require further information from the card holder to verify the identity of the person who is paying. If the security checks fail it will result in a full cancellation of the hotel reservation and a forfeit of monies paid.
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System Integrity
The usage of any device, routine or software which inhibits or interferes with the running of HP or any booking concluded upon it is prohibited. Any action which creates a load on Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK or infrastructure which may be considered unreasonable or disproportionate is prohibited.
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Access to Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK
Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK reserve the right to deny access to the site at any time as it may be affected by outside factors outside of our control.
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Severability
These terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any remaining provisions.
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Intellectual Property
The copyright, trademarks and other intellectual property rights in and relating to this site are reserved to Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK. The content or data found on this site may not be reproduced, sold, transferred or modified without the prior written consent of Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK. You may not modify, copy, duplicate, display, reproduce, licence, publish, transfer or sell any information, software, products or services obtained from the website without the prior consent of Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK. You must further acknowledge that you must not use any of these intellectual property rights, except whilst making a booking as set out in these terms and conditions.
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Terms and Conditions Amendments
Turquoise Travel & Tours Ltd T/A Simply London hotel choice - London, UK reserve the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site; you are accepting the latest version available.
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